English

TGS-2025060795

WSQ Conflict Management with Emotional Intelligence

Learners will learn how to facilitate difficult conversations, coach team members through disagreements, navigate ethical challenges, and embed conflict prevention systems into their teams and organisations.

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Certificate Awarded

WSQ Statement of Attainment

Teacher-Student Ratio

Class: 1:20
Assessment: 1:1

Course Duration

14 Training Hours, 2 Hours Assessment

Mode of Delivery

The course is delivered by a well-qualified trainer in a classroom

Entry Requirements

● 18 years and above
● Possess minimally a Secondary school education and/or listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 4
● Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 4
● At least 1 month of working experience

Learning Outcome

✔ Detect early signs of conflict using emotional intelligence and self-awareness techniques
✔ Facilitate team conflicts with empathy, clarity, and EI-based communication strategies
✔ Apply appropriate conflict resolution techniques tailored to personalities, context, and team dynamics
✔ Guide team members through disagreements using structured approaches like the GROW model
✔ Manage conflicts involving legal, ethical, and values-based considerations with professionalism and sensitivity
✔ Use organisational policies and systemic thinking to resolve conflicts and recommend workplace improvements
✔ Evaluate resolution outcomes and implement strategies to prevent conflict recurrence and strengthen team culture

Examination & Graduation

Examination

Role Play, Others
Case Study with Presentation

Graduation Requirements

Must be able to perform 100% competences criteria

Payment & Funding

Singapore citizen age 21-39 & PR	Singapore citizen above 40	Foreigner
$ 413.50	$ 248.10	$ 827

Funding Support:

This course is SkillsFuture Credit eligible
Applicable for Singaporeans age 25 and above
Validity date 05-12-2025 to 04-12-2027

Meet the Trainer

Catherine

Founder & Director | Beauty Forever Learning Hub

Catherine Koh Siew Hong is a distinguished pioneer in Singapore’s beauty and wellness education sector, with over 49 years of hands-on experience as a beauty therapist, educator, and business leader. As the Founder and Director of Beauty Forever Learning Hub and Beauty Forever Saloon, Catherine has transformed her passion into purpose—grooming generations of professionals through quality training, innovation, and mentorship

Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
Beauty Forever Learning Hub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
Beauty Forever Learning Hub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

Remarks

Individual Sponsored Trainee	Company Sponsored Trainee
SkillsFuture Credit: Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding. UTAP: This course is eligible for Union Training Assistance Programme (UTAP). NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.	Absentee Payroll (AP) Funding: $4.50 per hour, capped at $100,000 per enterprise per calendar year. AP funding will be computed based on the actual number of training hours attended by the trainee. Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim did not meet the eligibility criteria.

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Get Certified

Upon successful completion of a Beauty Forever Learning Hub course, learners will receive a recognized certificate that verifies their knowledge, skills, and competence in their chosen area of study. This certification serves as a testament to their ability to meet industry standards, demonstrating both practical expertise and theoretical understanding. Graduates can confidently pursue opportunities within the chosen career, showcasing their certification as proof of professional training and achievement.

Ready to Enrol?

Why Learn at Beauty Forever Learning Hub?

ITEC, CIDESCO, and WSQ Certified Courses

Beauty Forever Learning Hub offers internationally recognized certifications such as ITEC, CIDESCO, and WSQ. These credentials are highly valued in the beauty and wellness industry, ensuring students have globally acknowledged skills and expertise.

Bilingual Learning Options

Understanding the diverse needs of students, the courses are taught bilingually, accommodating languages such as Chinese, Malay, Vietnamese, and Indonesian. This inclusivity ensures a seamless learning experience for students from various cultural backgrounds.

Hands-On Practical Training

We provide practical, hands-on classes where students refine their skills in real-world scenarios. From mastering beauty techniques to delivering exceptional customer service, these sessions prepare students for successful careers in the industry.

Increase your earning potential

Enhance your career prospects and earning potential by upgrading your skills with Beauty Forever Learning Hub. Equipped with the latest techniques and certifications, graduates are empowered to secure better opportunities and achieve greater financial rewards.