运用情商进行冲突管理

学习者将学习如何促进困难的对话，指导团队成员解决分歧，应对道德挑战，并将冲突预防系统融入到他们的团队和组织中。

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课程时长

14 小时培训，2 小时评估

颁发证书

WSQ成绩单

师生比例

课程：1:20
评估：1:1

入学要求

● 18岁及以上
● 至少具备中学学历，和/或英语听、说、读、写能力达到就业技能体系工作场所读写能力（WPL）4级水平。
● 运用相当于就业技能体系工作场所数学能力（WPN）4级的数学技能。
● 至少1个月的工作经验

授课方式

课程由一位资深培训师在教室授课。

学习成果

✔ 运用情商和自我意识技巧，及早发现冲突迹象
✔ 运用同理心、清晰的表达和基于情商的沟通策略来化解团队冲突
✔ 运用适合个人性格、情境和团队动态的冲突解决技巧
✔ 运用GROW模型等结构化方法，引导团队成员解决分歧
✔ 以专业和敏感的态度处理涉及法律、道德和价值观方面的冲突。
✔ 运用组织政策和系统性思维解决冲突，并提出工作场所改进建议。
✔ 评估冲突解决结果，并实施策略以防止冲突再次发生，加强团队文化

考试与毕业

考试

角色扮演，其他
案例研究及演示

毕业要求

必须能够达到100%的能力标准

付款与资助

资助支持：

Course fee :

获取证书

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获取证书

Catherine Koh Siew Hong是新加坡美容及健康教育领域的杰出先驱，拥有超过49年的美容师、教育家和商业领袖的实践经验。作为Beauty Forever Learning Hub和Beauty Forever Saloon的创始人兼总监，Catherine将她的热情转化为事业——通过高质量的培训、创新和指导，培养了一代又一代的专业人才。

考试与毕业

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
Beauty Forever Learning Hub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
Beauty Forever Learning Hub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

考试与毕业

Individual Sponsored Trainee	Company Sponsored Trainee
SkillsFuture Credit: Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding. UTAP: This course is eligible for Union Training Assistance Programme (UTAP). NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.	Absentee Payroll (AP) Funding: $4.50 per hour, capped at $100,000 per enterprise per calendar year. AP funding will be computed based on the actual number of training hours attended by the trainee. Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim did not meet the eligibility criteria.