WSQ 情绪智力冲突管理

学习者将学习如何促进困难的对话，指导团队成员解决分歧，应对道德挑战，并将冲突预防系统融入到他们的团队和组织中。

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颁发证书

WSQ成绩单

师生比例

课时：1:20

考核：1:1

课程时长

14 小时培训，2 小时评估

授课方式

课程由一位资深培训师在教室授课。

入学要求

● 年满18周岁

● 至少拥有中学学历，且/或英语听说读写能力达到英国就业技能体系（ESS）工作场所读写能力（WPL）4级水平

● 具备英国就业技能体系（ESS）工作场所计算能力（WPN）4级水平的计算能力

● 至少1个月的工作经验

学习成果

✔ 运用情商和自我认知技巧，及早发现冲突迹象

✔ 运用同理心、清晰的沟通和基于情商的沟通策略，促进团队冲突的解决

✔ 根据个人性格、情境和团队动态，运用合适的冲突解决技巧

✔ 运用GROW模型等结构化方法，引导团队成员解决分歧

✔ 以专业和敏感的态度处理涉及法律、伦理和价值观的冲突

✔ 运用组织政策和系统性思维解决冲突，并提出工作场所改进建议

✔ 评估冲突解决结果，并实施策略以防止冲突再次发生，加强团队文化

考试与毕业

考试

角色扮演，其他

案例研究及演示

毕业要求

必须能够达到100%的能力标准

付款与资助

Singapore citizen age 21-39 & PR	Singapore citizen above 40	Foreigner
$ 413.50	$ 248.10	$ 827

资助支持：

本课程符合技能创前程培训补助资格
适用于25岁及以上的新加坡公民
有效期： 2025年12月5日至2027年12月4日

获取证书

Catherine

创始人兼总监 | Beauty Forever Learning Hub

Catherine Koh Siew Hong是新加坡美容及健康教育领域的杰出先驱，拥有超过49年的美容师、教育家和商业领袖的实践经验。作为Beauty Forever Learning Hub和Beauty Forever Saloon的创始人兼总监，Catherine将她的热情转化为使命——通过高质量的培训、创新和指导，培养一代又一代的专业人才。

考试与毕业

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
Beauty Forever Learning Hub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
Beauty Forever Learning Hub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

考试与毕业

Individual Sponsored Trainee	Company Sponsored Trainee
SkillsFuture Credit: Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding. UTAP: This course is eligible for Union Training Assistance Programme (UTAP). NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.	Absentee Payroll (AP) Funding: $4.50 per hour, capped at $100,000 per enterprise per calendar year. AP funding will be computed based on the actual number of training hours attended by the trainee. Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim did not meet the eligibility criteria.