WSQ展现专业形象并提供卓越的客户服务

卓越的客户服务需要许多重要技能，如沟通能力、适应能力和主动性。本单元涵盖了提供卓越服务所需的知识和技能，要求在为客户提供服务时超越常规，创造积极的客户体验，并及时反馈可能改善客户体验的改进领域。

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颁发证书

WSQ 结业证书

师生比例

班级人数：1:20
评估人数：1:1

课程时长

12小时培训课程，60分钟评估

授课方式

该课程由一位资历深厚的讲师在课堂和沙龙环境中授课。

入学要求

PSLE 或任何同等学历

学习成果

✔ 识别客户及其真实需求和期望
✔ 根据组织指南展示专业形象和个性
✔ 展示有效的沟通技巧和服务专业人员的关键素质
✔ 提供超越客户期望的服务
✔ 通过了解客户的偏好并提供个性化服务，创造积极的客户体验
✔ 提升服务表现问题，以改善客户体验

考试与毕业

考试

实操与口试评估

毕业要求

必须能够达到 100% 的能力标准

付款与资助

Singapore citizen age 21-39 & PR	Singapore citizen above 40	Foreigner
$ 215	$ 129	$ 430

资助支持：

本课程符合技能创前程培训补助资格，适用于25岁及以上的新加坡公民。

有效期： 2023年12月1日至2027年3月31日

此外，NTUC会员还可以利用UTAP抵扣剩余费用的50%（每年最高抵扣额为500新元）。

获取证书

Catherine

创始人兼总监 | Beauty Forever Learning Hub

Catherine Koh Siew Hong是新加坡美容及健康教育领域的杰出先驱，拥有超过49年的美容师、教育家和商业领袖的实践经验。作为Beauty Forever Learning Hub和Beauty Forever Saloon的创始人兼总监，Catherine将她的热情转化为使命——通过高质量的培训、创新和指导，培养一代又一代的专业人才。

考试与毕业

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
Beauty Forever Learning Hub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
Beauty Forever Learning Hub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

考试与毕业

Individual Sponsored Trainee	Company Sponsored Trainee
SkillsFuture Credit: Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding. UTAP: This course is eligible for Union Training Assistance Programme (UTAP). NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.	Absentee Payroll (AP) Funding: $4.50 per hour, capped at $100,000 per enterprise per calendar year. AP funding will be computed based on the actual number of training hours attended by the trainee. Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim did not meet the eligibility criteria.