展现专业形象，提供卓越的客户服务

卓越的客户服务需要许多重要技能，如沟通能力、适应能力和主动性。本单元涵盖了提供卓越服务所需的知识和技能，要求在为客户提供服务时超越常规，创造积极的客户体验，并及时反馈可能改善客户体验的改进领域。

12 小时培训课程，1 小时评估

WSQ 技能证书

班级比例：1对20
评估比例：1对1

小六会考或任何同等学历

课程由一位资深培训师在教室授课

实操与口试评估

必须能够达到 100% 的能力标准

新加坡公民（21至39岁）与永久居民	新加坡公民（40岁以上）	非新加坡公民与非永久居民
$ 253.70	$ 167.70	$ 468.70

*全额课程费用含 9% 消费税 $38.70

资助支持：

本课程符合技能创前程培训补助资格适用于25岁以上的新加坡公民

有效期：2021年6月15日至2027年6月14日

此外，NTUC会员还可以利用UTAP抵扣剩余费用的50%（每年最高抵扣额为500新元）。

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
Beauty Forever Learning Hub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
Beauty Forever Learning Hub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

Individual Sponsored Trainee	Company Sponsored Trainee
SkillsFuture Credit: Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding. UTAP: This course is eligible for Union Training Assistance Programme (UTAP). NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.	Absentee Payroll (AP) Funding: $4.50 per hour, capped at $100,000 per enterprise per calendar year. AP funding will be computed based on the actual number of training hours attended by the trainee. Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim did not meet the eligibility criteria.