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English/Mandarin
TGS-2021004939
WSQ Present A Professional Image and Deliver Excellent Customer Service
Excellent customer service demands many important skills like communication, adaptability and initiative. This unit covers the knowledge and skills required to go the extra mile in providing excellent service, which involves creating a positive customer experience and escalating areas of improvement that may enhance the customers' experience.
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Certificate Awarded
WSQ Statement of Attainment
Teacher-Student Ratio
Class 1:20
Assessment 1:1
Course Duration
12 Training Hours, 60 mins Assessment
Mode of Delivery
The course is delivered by a well-qualified trainer in a classroom and salon environment
Entry Requirements
PSLE or any equivalent qualifications
Learning Outcome
✔ Identify customers and their true needs and expectations
✔ Project a professional image and persona in accordance with organisational guidelines
✔ Demonstrate effective communication skills and key qualities of a service professional
✔ Provide go-the-extra mile service to exceed customer expectations
✔ Create positive customer experience by knowing customer's preferred choices and offering personalised services
✔ Escalate service performance issues to improve customer experience
Examination & Graduation
Examination
Practical and Oral Assessment
Graduation Requirements
Must be able to perform 100% competences criteria
Payment & Funding
Singapore citizen age 21-40 & PR | Singapore citizen above 40 | Foreigner |
$ 215 | $ 129 | $ 430 |
Funding Support:
This course is Skills Future Credit eligible Applicable for Singaporeans age 25 and above.
Validity date 01-12-2023 to 31-03-2027
In addition, NTUC members can utilize UTAP to offset 50% of remaining fees (capped up to $500 per year)
Get Certified
Upon successful completion of a Beauty Forever Learning Hub course, learners will receive a recognized certificate that verifies their knowledge, skills, and competence in their chosen area of study. This certification serves as a testament to their ability to meet industry standards, demonstrating both practical expertise and theoretical understanding. Graduates can confidently pursue opportunities within the chosen career, showcasing their certification as proof of professional training and achievement.
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Why Learn at Beauty Forever Learning Hub?
ITEC, CIDESCO, and WSQ Certified Courses
Beauty Forever Learning Hub offers internationally recognized certifications such as ITEC, CIDESCO, and WSQ. These credentials are highly valued in the beauty and wellness industry, ensuring students have globally acknowledged skills and expertise.
Bilingual Learning Options
Understanding the diverse needs of students, the courses are taught bilingually, accommodating languages such as Chinese, Malay, Vietnamese, and Indonesian. This inclusivity ensures a seamless learning experience for students from various cultural backgrounds.
Hands-On Practical Training
We provide practical, hands-on classes where students refine their skills in real-world scenarios. From mastering beauty techniques to delivering exceptional customer service, these sessions prepare students for successful careers in the industry.
Increase your earning potential
Enhance your career prospects and earning potential by upgrading your skills with Beauty Forever Learning Hub. Equipped with the latest techniques and certifications, graduates are empowered to secure better opportunities and achieve greater financial rewards.